hvaji's Privacy Policy — Your Information Is Our Responsibility

hvaji ("we", "us", or "platform") is committed to providing a safe and trusted online gaming experience for players in Bangladesh. This Privacy Policy ("Policy") explains in detail how we collect, use, store, and protect your personal information, and what rights you have regarding your data.

By visiting the hvaji.lat website, creating an account, or using our services, you are considered to have accepted the terms of this Privacy Policy. We ask that you read the full policy carefully. If you have any questions, you can contact us at any time.

hvaji collects certain types of information to provide its services. We only collect information that is genuinely necessary for the proper operation of our services.

hvaji uses collected information only for the following legitimate purposes. We never sell your personal information to third parties without your consent.

2.1 Service Delivery & Operations

• Creating, verifying, and managing your account
• Processing deposit and withdrawal transactions
• Correctly issuing bonuses and rewards
• Providing uninterrupted gaming services

2.2 Security & Fraud Prevention

• Keeping your account protected from unauthorized access
• Detecting and preventing suspicious activity
• Identifying and stopping fraudulent transactions

2.3 Customer Service Improvement

• Resolving your issues and complaints quickly
• Providing effective support via live chat and email
• Improving platform quality and user experience

2.4 Responsible Gaming

• Identifying patterns of excessive gaming and providing the necessary support
• Enforcing self-set limits and break requests

2.5 Communication & Information

• Sending important account-related notifications
• Informing you about policy changes
• Sharing relevant offers and promotional information subject to your consent

hvaji takes the highest technical and organizational measures to protect your personal information. Our security infrastructure is built following industry-standard best practices.

3.1 Encryption & Technical Protection

All data transmission on our platform is protected by SSL (Secure Sockets Layer) encryption technology. This means any information sent between you and our servers cannot be read or altered by a third party.

• 256-bit SSL encryption applied to all data transfers
• Passwords stored using hashing algorithms
• Regular security audits and vulnerability testing
• Firewall and intrusion detection systems

3.2 Data Retention Period

We retain your information only for as long as it is necessary. Even after an account is closed, some information may be kept for a defined period to meet legal obligations and resolve disputes. Once that period has passed, the information is securely deleted or anonymized.

3.3 Employee Access

Only authorized hvaji employees may access your personal information — and only when it is genuinely required to deliver a service. All employees operate under strict confidentiality agreements.

hvaji does not sell any personal information to third parties. However, limited information may be shared with select partners as needed to operate our services.

4.1 Payment Processors

The necessary financial information is shared with our authorized payment service providers — such as bKash, Nagad, and Rocket — to process deposits and withdrawals. This information is used solely to complete the relevant transaction.

4.2 Technology & Software Partners

Only the minimum information required to provide services is shared with game providers and technology partners who support the operation of our platform. These partners are also bound by confidentiality agreements.

4.3 Legal Obligations

We may be legally required to disclose information to authorities pursuant to a court order, legal investigation, or applicable law. In such cases, we will always provide only the minimum necessary information.

4.4 When Information Is Not Shared

• With advertisers or marketing agencies
• With any unauthorized third party without your consent
• Selling information for commercial purposes

The hvaji website uses cookies and similar technologies to improve your browsing experience and to help the platform function properly.

5.1 Types of Cookies

• Essential cookies: These are required to maintain login sessions, ensure security, and support the platform's core functionality.
• Functional cookies: Used to remember your preferences, language settings, and other personalized settings.
• Analytics cookies: Collect anonymous statistics to monitor platform performance and improve the user experience.

5.2 Cookie Controls

You can accept or decline cookies through your browser settings. However, disabling essential cookies may cause some important platform features to stop working correctly.

hvaji believes every user should have full control over their personal information. Your rights regarding your data are detailed below.

To exercise any of the above rights, email [email protected] or contact us via 24/7 live chat. We will process each request as quickly as possible.

hvaji takes every technical measure to protect your account, but your own responsibilities are also important.

7.1 Your Responsibilities

• Use a strong, unique password that has not been used anywhere else.
• Do not share your login details with anyone.
• End your session after logging in on a public or shared device.
• Report any suspicious activity or unauthorized access attempts to us immediately.

7.2 Our Security Measures

hvaji automatically detects suspicious login attempts and, when necessary, activates additional verification steps to protect the account. Our system is capable of identifying unusual transaction or activity patterns.

hvaji's services are for people aged 21 and above only. We do not knowingly collect or store any information from minors.

An age verification process is followed at the time of registration. If we become aware that a minor has created an account, that account will be closed immediately and all related information will be securely deleted.

If you believe a minor is using our platform, please contact us immediately at [email protected].

Financial transaction data is particularly sensitive. hvaji handles this information with the utmost care.

9.1 Protection of Payment Information

• All payment transactions are processed through encrypted channels.
• For transactions via bKash, Nagad and Rocket, only the information required to complete the transaction is transmitted.
• For bank transfers, the required information is processed within strict security protocols.

9.2 Transaction Records

Your deposit and withdrawal history is securely stored in your account and can only be viewed by you and authorized hvaji staff. Details of all transactions are reflected in your account after processing is completed within 10 to 45 minutes.

hvaji may review and update this privacy policy from time to time. Changes may occur due to service improvements, addition of new technologies, or legal requirements.

10.1 Notification of Changes

If any significant changes are made to the policy, we will notify you via email and/or through a notification on the platform. The effective date of the changes will always be stated at the top of the policy.

10.2 Continued Use of the Service After Changes

If you continue to use hvaji after the updated policy comes into effect, you will be considered to have accepted the new policy. If you do not agree with the new policy, you may request to close your account.

If you have any questions, concerns, or requests regarding this privacy policy, do not hesitate to get in touch with us. hvaji's support team is available 24/7 in both Bengali and English.

• Live Chat: Available through the platform 24 hours a day, 7 days a week
• Email: [email protected]

We always respect your privacy and handle every request with confidentiality. Protecting your information is one of hvaji's core priorities.